Jane App vs. Proactive Chart: A Pricing & Feature Breakdown (2025)

Jane App has built a stellar reputation for its beautiful interface, patient-friendly booking, and responsive customer service. But for US-based physical therapy practices—especially those billing Medicare or insurance—Jane’s modular pricing model and limited US-specific compliance features can create unexpected costs and workflow challenges.

If you’re comparing Jane App with other PT EMR options, or if you’re a current Jane user feeling the squeeze of add-on costs, this comprehensive breakdown will help you understand the true cost of ownership and whether Proactive Chart’s all-inclusive approach might better serve your practice.

Jane App’s Pricing: The “Fully Loaded” Reality

Jane App uses a modular pricing model where the base price looks attractive—but essential features cost extra.

Base Pricing (2025, in CAD):

Balance Plan: CAD $54/month

• Single practitioner only
• Up to 20 appointments per month
• Limited features

Practice Plan: CAD $79/month

• Full feature access
• Additional practitioners: CAD $35/month (full-time) or $17.50/month (part-time)

Thrive Plan: CAD $99/month

• Advanced features
• Additional practitioners: CAD $40/month (full-time) or $20/month (part-time)

Critical Add-Ons:

Insurance Billing:

• +$20/month base fee
• +$5/month per additional full-time practitioner
• +$2.50/month per additional part-time practitioner

Group Telehealth:

• +$15/month per practitioner

Real Cost Examples:

Solo PT with insurance billing:

• Practice Plan: CAD $79/month (~USD $58)
• Insurance billing: +$20/month
• Total: CAD $99/month (~USD $73)

2-Provider PT Clinic with insurance and telehealth:

• Practice Plan: CAD $79/month
• Additional practitioner: +$35/month
• Insurance billing base: +$20/month
• Insurance billing (2nd practitioner): +$5/month
• Group telehealth (2 practitioners): +$30/month
• Total: CAD $169/month (~USD $125)

The “Fully Loaded” Reality: For a typical US PT practice needing insurance billing, telehealth, and multiple practitioners, Jane App costs $100-150/month USD—significantly more than the advertised base price.

The US Compliance Gap: Medicare 8-Minute Rule & KX Modifiers

Jane App is a Canadian company with a platform primarily designed for the Canadian healthcare system. While they support US practices, critical US-specific compliance features require workarounds:

Missing US PT Compliance Features:

❌ No Automatic 8-Minute Rule Calculation

The Medicare 8-minute rule requires time-based billing unit calculations for timed modalities. US PT-specific EMRs like WebPT and Proactive Chart calculate units automatically as you document. Jane App does not.

What this means:

• Manual unit calculation (risk of under-billing or over-billing)
• Higher audit risk due to calculation errors
• Extra time spent on each note verifying compliance
• Potential claim denials from improper unit billing

❌ No Automatic KX Modifier Application

When Medicare patients exceed the therapy threshold (typically $2,150 per calendar year), claims require a KX modifier indicating services remain medically necessary. US PT EMRs trigger alerts and auto-apply KX modifiers. Jane App does not.

What this means:

• Manual tracking of therapy threshold amounts
• Risk of claim denials if KX modifier is missed
• No automated alerts when approaching threshold
• Therapist must manually add modifiers to claims

❌ Limited US-Specific CPT Billing Templates

Jane offers “templated forms” but these are generic clinical templates—not PT-specific billing workflows aligned with US payer requirements.

What US PT Practices Need (That Jane Lacks):

Reality Check: If you bill Medicare or insurance, Jane’s lack of automated compliance creates significant audit risk and daily workflow friction.

Jane App Strengths: What It Does Well

To be fair, Jane App excels in several areas:

✅ Beautiful, Modern Interface

Jane’s design is consistently praised as one of the best in the industry. The interface is clean, intuitive, and patient-friendly.

✅ Exceptional Patient Booking Experience

Jane’s online booking system is smooth and easy for patients to use, with automated reminders that reduce no-shows.

✅ Responsive Customer Support

Users consistently rave about Jane’s customer service: “Customer service is incredibly helpful and responsive.”

✅ Multi-Disciplinary Flexibility

“While other PMS tools focus their platform on helping only therapists or counselors, Jane App caters to all healthcare practitioners.” This makes Jane ideal for clinics offering PT, massage, chiropractic, acupuncture, and mental health services.

✅ Strong Telehealth Integration

Jane’s video conferencing is reliable and HIPAA-compliant (though it costs $15/month per practitioner extra).

✅ Affordable Additional Practitioners

Compared to platforms like SimplePractice, adding team members to Jane is more cost-effective.

Jane App Limitations for US PT Practices

Beyond the pricing and compliance issues, Jane has operational limitations:

Limited Reporting and Analytics

Users find “the reporting and accounting tools too basic for larger or data-driven practices.” If you need detailed practice analytics, outcome measures tracking, or revenue reporting, Jane falls short.

Basic Insurance Billing Features

Jane “lacks advanced billing features and smooth insurance integrations, creating extra manual work.” While you can submit claims, the workflow isn’t optimized for high-volume insurance billing like dedicated PT EMRs.

Limited Charting Customization

“Limited flexibility in customizing charting templates and clinical workflows” means you’ll spend time building workarounds for PT-specific documentation needs.

No Functional Outcome Measures Tracking

Jane doesn’t have built-in tracking for common PT outcome measures (LEFS, DASH, Oswestry, etc.)—tools essential for demonstrating clinical value.

Proactive Chart: All-Inclusive PT-Specific Alternative

Proactive Chart was designed specifically for US physical therapy and medical practices, with Medicare compliance and transparent pricing as core features.

All-Inclusive Pricing: $79/Month Per Provider

What’s Included (No Add-Ons):

• ✅ Full EMR with PT-specific SOAP templates
• ✅ Automatic 8-minute rule calculation
• ✅ KX modifier alerts and application
• ✅ Therapy threshold tracking
• ✅ Medicare and insurance billing (no +$20/month fee)
• ✅ Clearinghouse integration
• ✅ Patient portal and online scheduling
• ✅ Telehealth (no +$15/month per practitioner fee)
• ✅ E-prescribing
• ✅ Superbill generation for out-of-network patients
• ✅ Functional outcome measures tracking
• ✅ Home exercise program builder
• ✅ Unlimited support and training

No Hidden Costs:

• No setup fees
• No per-practitioner add-ons for core features
• No separate insurance billing fees
• No telehealth upcharges
• Payment processing: 2.6% + $0.10 (industry-competitive)

True Cost Comparison: 2-Provider PT Clinic (1 Year)

But consider:

• Jane requires manual 8-minute rule tracking (5 min/note × 8 notes/day = 40 min/day wasted)
• Jane has no KX modifier automation (audit risk + claim denials)
• Jane’s basic reporting may require separate analytics tools
• Proactive Chart’s free training vs. Jane’s self-service learning curve

Real Cost When Including Time: 40 minutes/day × 20 work days = 13.3 hours/month saved with automated compliance = ~$400-800/month value at typical PT compensation rates.

Proactive Chart ROI: $4,800-9,600/year in time savings alone

Feature-by-Feature Comparison

When Jane App Makes Sense

Jane App isn’t wrong for everyone. It’s a great choice if:

✅ Multi-Disciplinary Wellness Clinic

You offer PT + massage + chiropractic + acupuncture + mental health—Jane’s flexibility across specialties is unmatched.

✅ Cash-Based or Minimal Insurance Billing

If you’re 90%+ cash-based, Jane’s lack of automated Medicare compliance matters less. You still need superbills, which Jane handles well.

✅ Canadian Practice or US Practice with No Medicare

If you’re not billing Medicare, the 8-minute rule and KX modifiers aren’t concerns.

✅ Patient Experience is Top Priority

Jane’s beautiful interface and booking system justify the cost if patient-facing features are your #1 concern.

✅ You Have Administrative Staff

If you have dedicated billing staff who can manually track 8-minute units and modifiers, Jane’s gaps are manageable.

When Proactive Chart Is the Better Choice

Proactive Chart is specifically built for US PT practices that need:

✅ Medicare & Insurance Compliance Built-In

Automatic 8-minute rule, KX modifiers, therapy threshold tracking—zero manual work.

✅ All-Inclusive Transparent Pricing

No surprise add-ons. $79/month includes everything you need to run your practice.

✅ PT-Specific Workflows

Templates, billing codes, compliance alerts, outcome measures—optimized for physical therapy from the ground up.

✅ Hybrid Cash + Insurance Practices

Seamlessly handle cash patients with superbills and insurance patients with direct billing—same workflow.

✅ Cost Predictability

You’ll never get a price increase notification because you need telehealth or insurance billing.

✅ US-Based Support

Real humans who understand US Medicare rules, not Canadian healthcare system.

What About WebPT?

WebPT is the 800-pound gorilla in PT EMR software. How does it compare?

WebPT Strengths:

• Most comprehensive PT-specific features
• Largest user community
• Strong billing and compliance tools
• Enterprise scalability

WebPT Weaknesses:

• Expensive: $180-220/month per provider (2-3x Proactive Chart)
• Frequent reliability issues (quarterly outages reported by users)
• $1,000+ implementation fees
• Difficult data export when leaving
• Complex interface with steep learning curve

The Verdict: WebPT makes sense for large practices (10+ providers) with dedicated IT staff and big budgets. For small practices (1-5 providers), Proactive Chart offers 90% of WebPT’s PT-specific features at less than half the cost.

Migration Guide: Switching from Jane App

If you’ve decided Jane’s add-on pricing or lack of US compliance features aren’t working for your practice:

Week 1-2: Evaluation Phase

• Sign up for Proactive Chart 30-day free trial (no credit card required)
• Import sample patient data
• Test 8-minute rule auto-calculation with real treatment scenarios
• Compare documentation time between Jane and Proactive Chart
• Verify clearinghouse integration for your payers

Week 3-4: Parallel Operation

• Document new patients in Proactive Chart
• Continue Jane for existing active patients
• Submit test insurance claims through Proactive Chart
• Train staff on PT-specific templates and workflows
• Compare patient portal experience

Week 5-6: Data Migration

• Export patient data from Jane (demographics, appointments, notes)
• Import historical records to Proactive Chart with migration assistance
• Update patient portal access information
• Transition billing workflows to Proactive Chart
• Follow our complete EMR switching guide for detailed migration steps

Week 7: Complete Transition

• Cancel Jane subscription (month-to-month, no penalty)
• Fully cutover all patients to Proactive Chart
• Archive Jane data for compliance retention
• Update website and patient communications

Total downtime: Zero (with parallel operation)

What Jane Exports:

Jane provides CSV exports of:

• Patient demographics
• Appointment history
• Treatment notes
• Financial transactions

Proactive Chart’s migration team helps you import and map this data to PT-specific fields.

Frequently Asked Questions

Q: Can I try Proactive Chart before switching from Jane?

Yes! Proactive Chart offers a 30-day free trial with full feature access—no credit card required. You can test Medicare compliance, billing workflows, and PT templates before making any commitment.

Q: Will I lose Jane’s beautiful patient booking interface?

Proactive Chart offers online patient scheduling and a patient portal. While Jane’s interface is uniquely beautiful, Proactive Chart’s booking is professional and user-friendly. Most patients care more about easy scheduling than interface aesthetics.

Q: What if I like Jane but just need Medicare compliance?

Unfortunately, you can’t “add on” 8-minute rule automation to Jane—it’s a core architectural difference. US PT-specific EMRs like Proactive Chart build Medicare rules into the documentation workflow. Jane would need significant platform changes to match this.

Q: Is Proactive Chart good for multi-disciplinary clinics like Jane?

Proactive Chart is optimized for physical therapy, occupational therapy, and medical practices. If you’re running a truly multi-disciplinary wellness center (PT + massage + chiro + acupuncture + mental health), Jane’s flexibility may still be worth the trade-offs. If you’re primarily PT with occasional other services, Proactive Chart works well.

Q: Can I keep using Jane for scheduling and use Proactive Chart for documentation?

Technically possible but inefficient—you’d be paying for two systems and manually synchronizing data. Better to fully commit to one platform that does both well.

Q: What’s the contract situation if I switch to Proactive Chart?

Proactive Chart is month-to-month with 30-day notice. If you’re unhappy for any reason, you can leave with one month’s notice—no penalties, no auto-renewals. Your data is yours to export free at any time.

Q: Does Proactive Chart offer the same level of customer support as Jane?

Yes. Proactive Chart provides US-based email, chat, and phone support with typical response times under 2 hours. Unlimited training and onboarding assistance included.

The Bottom Line: Jane vs. Proactive Chart

Choose Jane App if:

• ✅ You’re a multi-disciplinary wellness clinic (PT is one of many services)
• ✅ You’re primarily cash-based with minimal insurance billing
• ✅ You’re a Canadian practice (or US practice not billing Medicare)
• ✅ Patient-facing interface beauty is your top priority
• ✅ You have administrative staff to handle manual compliance tracking

Choose Proactive Chart if:

• ✅ You’re a US PT practice billing Medicare or insurance
• ✅ You need automatic 8-minute rule and KX modifier compliance
• ✅ You want transparent, all-inclusive pricing under $100/month
• ✅ You prefer PT-specific workflows over generic templates
• ✅ You’re a small practice (1-5 providers) focused on cost efficiency
• ✅ You value time savings from automated compliance (13+ hours/month)

Choose WebPT if:

• ✅ You’re a large practice (10+ providers) or multi-location health system
• ✅ You have budget for $180-220/month per provider
• ✅ You need enterprise-grade features and can handle complexity
• ✅ You have dedicated IT staff to manage implementation

Take the Next Step

If Jane’s add-on pricing model is eating into your margins, or if you’re spending hours manually tracking Medicare compliance, it’s time to explore a purpose-built alternative.

Proactive Chart offers:

• ✅ 30-day free trial (no credit card required)
• ✅ Free migration from Jane App
• ✅ All-inclusive $79/month pricing
• ✅ Automatic Medicare compliance (8-minute rule, KX modifiers)
• ✅ PT-specific templates and workflows
• ✅ No long-term contracts

Ready to See the Difference?

Start Your Free 30-Day Trial of Proactive Chart →

Test automated 8-minute rule calculation. Generate professional superbills with one click. Experience PT-specific documentation templates. All without commitment.

Related Resources

• Medicare 8-Minute Rule: A 2025 Refresher & Cheat Sheet - Master automated billing calculations
• KX Modifier for Therapy Services in 2025 - Understanding Medicare threshold requirements
• How to Switch EMR Systems Without Losing Data - Complete migration roadmap
• SimplePractice for Physical Therapy: Is It the Right Fit? - Another multi-disciplinary EMR comparison
• PT Billing and RCM Guide - Optimize insurance claim management

Questions about switching from Jane App? Our team has helped dozens of practices migrate successfully. Schedule a personalized demo →

“We loved Jane’s interface but were hemorrhaging money on add-ons ($125/month for two providers). Proactive Chart gives us 90% of what we loved about Jane, plus Medicare compliance we desperately needed, for $158/month total. The switch paid for itself in three months.” — Dr. Patricia L., Austin, TX