Physical Therapy Scheduling Software & Self-Booking: Meeting Patient Convenience Expectations

If your front desk staff spend 3-5 hours per day answering phone calls just to schedule and reschedule appointments, you’re experiencing one of the most inefficient workflows in modern medical practice. While your patients can order groceries, schedule rideshares, book restaurant reservations, and reserve hotel rooms with a few taps on their smartphones, they have to call your office during business hours, wait on hold, play phone tag with staff, and coordinate schedules verbally just to book a physical therapy appointment.

This friction doesn’t just frustrate patients—it costs your practice money. Every phone call handled by front desk staff is time not spent on higher-value activities like insurance verification, patient intake, or billing follow-up. Studies show that practices implementing online self-scheduling reduce front desk call volume by 40-60%, reclaiming hundreds of staff hours per year while simultaneously improving patient satisfaction and reducing no-show rates.

But here’s the challenge: physical therapy scheduling isn’t as simple as “pick a date and time.” You have complex rules to manage—new patient evaluations need 60-90 minute slots, follow-up visits are 30-45 minutes, certain therapists specialize in specific populations, some patients can only be scheduled in specific time blocks, equipment availability may limit concurrent appointments, and you need to balance therapist caseloads to prevent burnout while maintaining productivity targets.

The question isn’t whether to offer online self-scheduling (patient expectations make this mandatory in 2025)—it’s how to implement self-booking that respects your practice’s complex scheduling needs while delivering the convenience patients demand.

The Patient Expectation Revolution

Patient behavior and expectations have fundamentally changed in the past decade, driven by consumer technology that prioritizes instant gratification and 24/7 access.

What Patients Expect in 2025

Instant scheduling access: Patients expect to book appointments when they think of it—often outside traditional business hours. Research shows 40% of appointment booking happens outside 9-5 Monday-Friday, when your front desk isn’t answering phones.

No phone tag: Calling, leaving a voicemail, waiting for a callback, then playing phone tag across multiple attempts feels archaic to modern patients. They expect immediate booking confirmation.

Mobile-first experience: 70% of patients use smartphones as their primary device for healthcare interactions. Your scheduling solution must work seamlessly on mobile, not just desktop.

Flexibility to reschedule: Life happens. Patients expect to reschedule or cancel appointments online without the guilt or hassle of calling and explaining to a human.

Integration with daily life: Patients want appointment confirmations in their phone’s calendar with automatic reminders. They expect the digital scheduling experience to integrate with the tools they already use.

The Data: What Patients Actually Do

70% of patients prefer self-scheduling: Recent 2024 appointment scheduling statistics show that 59-70% of patients prefer to self-schedule their appointments rather than calling.

68% choose practices with online booking: A 2020 poll found that 68% of patients are more likely to choose practices that offer the option to book, modify, or cancel appointments online. This isn’t just nice-to-have—it’s competitive advantage.

40% book outside business hours: Nearly half of all appointment bookings happen when your office is closed, demonstrating that phone-only scheduling creates access barriers.

29% reduction in no-shows: Studies show that patient self-scheduling tools decrease no-show rates by approximately 29%, likely due to patients choosing times that genuinely work for their schedules rather than accepting whatever the scheduler suggests.

What Happens When You Don’t Offer Self-Booking

Lost patients before they book: Prospective patients who find your practice through Google search or referral but can’t book online may choose a competitor who offers instant booking rather than waiting to call during business hours.

Front desk overwhelm: Staff spend 40-60% of their day answering phones, leaving less time for insurance verification, patient intake quality checks, and billing follow-up—all higher-value activities.

Reduced access: Patients who think about booking an appointment at 8 PM may forget by the next morning, or their motivation to schedule may fade. Immediate booking captures intent when it’s strongest.

Scheduling errors: Verbal scheduling introduces errors—misheard names, wrong phone numbers, appointment times not clearly confirmed. Online booking creates written confirmation that reduces errors.

Staff burnout: Answering the same scheduling questions hundreds of times per week is mentally draining and contributes to front desk staff turnover.

The Front Desk Liberation: Reclaiming Staff Time

The most immediate and measurable benefit of online self-scheduling is the dramatic reduction in phone call volume and the staff time reclaimed.

Time Economics of Phone Scheduling

Average scheduling phone call: 5-8 minutes including:

Greeting and identifying patient
Verifying demographics and insurance
Explaining available appointment types and therapists
Checking calendar for available slots
Offering options back and forth until acceptable slot found
Confirming appointment details
Documenting appointment in schedule
Sending confirmation (if time permits)

For a practice with 40 appointments scheduled per week:

40 calls × 6 minutes average = 240 minutes = 4 hours per week
208 hours per year spent on phone scheduling
At $20/hour front desk pay = $4,160 in annual labor cost

With online self-scheduling handling 60% of appointments:

16 phone-scheduled appointments × 6 minutes = 96 minutes = 1.6 hours per week
83 hours per year on phone scheduling
At $20/hour = $1,660 annual labor cost
Savings: 125 hours and $2,500 per year

This reclaimed time can be redirected to:

Insurance verification (reducing claim denials)
Thorough patient intake (reducing clinical documentation burden)
Proactive billing follow-up (reducing outstanding AR)
Patient education and engagement (improving outcomes and satisfaction)

Real-World Impact: Practice Examples

Solo practitioner PT clinic (seeing 8-12 patients/day):

Implemented online self-booking
Phone call volume decreased from 25-30 calls/day to 10-15 calls/day
Front desk staff gained 1.5 hours per day for insurance verification
Clean claim rate improved from 78% to 91%
Revenue cycle shortened from 45 days to 32 days
Owner reported: “Our front desk person isn’t frazzled by end of day anymore, and our collections have never been better”

Multi-therapist practice (4 therapists, 35-40 patients/day):

Online booking handles 55% of appointments
Administrative assistant gained 12 hours per week
Used reclaimed time to implement proactive no-show prevention (calling to confirm high-risk appointments)
No-show rate dropped from 12% to 6%
Net effect: 2-3 additional billable appointments per day × $80 average = $160-240 extra daily revenue = $40,000-60,000 annual revenue increase

The Compound Effect: Beyond Scheduling

When front desk staff aren’t constantly interrupted by scheduling calls, they can focus deeply on complex tasks like insurance verification and billing follow-up. This deep work is more efficient and accurate than fragmented work constantly interrupted by ringing phones.

Additionally, patients who self-schedule are more likely to complete intake forms online before appointments (since they’re already engaged with your digital tools), further reducing front desk workload on appointment day.

Complex Scheduling Rules: Why PT Scheduling Isn’t Simple

Many medical specialties have relatively straightforward scheduling: most appointments are 15-30 minutes, any provider can see any patient, and scheduling is just a matter of finding an open slot. Physical therapy is more complex.

Appointment Type Complexity

New patient evaluations vs. follow-ups: Evaluations require 60-90 minutes for comprehensive assessment and documentation. Follow-up treatment visits are typically 30-45 minutes. Your scheduling software must enforce different durations based on appointment type.

Evaluation complexity levels: Modern PT billing recognizes three evaluation complexity levels (low, moderate, high complexity per CPT guidelines). High-complexity evaluations of unstable patients with unpredictable characteristics may require longer time slots than low-complexity evaluations of stable patients with uncomplicated presentations.

Group therapy sessions: Some practices offer group exercise classes or aquatic therapy sessions with specific capacity limits (e.g., maximum 6 patients per aqua therapy hour). Scheduling software must track available slots and prevent overbooking.

Specialty appointments: Certain services like dry needling, vestibular therapy, or pelvic floor assessment require therapists with specific certifications and may need dedicated treatment rooms with specialized equipment.

Therapist-Specific Considerations

Specialty matching: Pediatric patients should route to therapists with pediatric training; athletes with sports injuries may prefer sports-specialized PTs; complex neurological cases need therapists comfortable with neuro rehab.

Caseload balancing: Fair distribution of new evaluations across therapists prevents burnout while maintaining productivity. Some therapists may have different evaluation capacities based on experience level or documentation speed.

Licensure and supervision: In practices with both licensed PTs and assistants (PTAs), certain appointment types may require licensed therapist assignment, while others can be handled by assistants under supervision.

Personal scheduling preferences: Therapists may block certain times for administrative work, documentation catch-up, or recurring commitments (clinical instructor duties, lunch breaks, team meetings).

Time-of-Day and Day-of-Week Rules

New evaluation restrictions: Many practices only schedule new patient evaluations during specific time blocks (e.g., only at 9 AM, 10:30 AM, and 2 PM) to cluster evaluations when therapists are freshest and have adequate time for comprehensive assessment.

Peak capacity management: Some practices limit concurrent appointments during peak times to prevent waiting room congestion and ensure adequate equipment availability (treatment tables, exercise equipment, parallel bars).

Provider availability: Part-time therapists may only work certain days. Split-site therapists may be at different locations on different days. Scheduling software must respect these availability patterns.

Patient continuity preferences: While patients appreciate scheduling flexibility, most prefer seeing the same therapist consistently. Software should preferentially offer returning patients appointments with their established therapist when possible.

Equipment and Room Constraints

Treatment room availability: Private treatment rooms for pelvic floor therapy, ultrasound, or electrical stimulation may limit how many patients requiring these services can be seen concurrently.

Specialized equipment: Aquatic therapy pool access, isokinetic equipment, anti-gravity treadmills, or other specialized equipment may be shared across patients, requiring scheduling coordination.

Parking limitations: Small clinics with limited parking may need to stagger appointments to prevent patients competing for parking spaces (especially relevant for mobility-impaired populations).

What to Look for in PT Scheduling Software: Essential Features

Not all scheduling software can handle physical therapy’s complexity. When evaluating options, look for these essential capabilities:

Patient Self-Booking Features

24/7 access: Patients can book appointments any time, from any device (desktop, tablet, smartphone), without app download required.

Intuitive interface: Patients shouldn’t need instructions. Calendar view should clearly show available times with easy selection and confirmation process (3 clicks maximum from landing page to confirmation).

Mobile optimization: Scheduling interface must be fully responsive and functional on smartphones, where 70% of patients will access it.

Appointment type selection: Patients should be able to select “New Patient Evaluation,” “Follow-up Treatment,” or other appointment types, with software automatically allocating appropriate time duration.

Provider selection options: Allow patients to select specific therapist (if they’ve established relationship) or choose “First Available” for faster scheduling.

Real-time availability: Instantly show open slots without lag. Patients shouldn’t be able to book slots that were just filled by another patient or marked blocked by staff.

Integrated intake: After scheduling, immediately prompt patients to complete intake forms, insurance information, and consent documents—reducing appointment-day administrative burden.

Automatic confirmations: Instant email and SMS confirmation with appointment details, location, parking information, and “add to calendar” functionality.

Complex Rule Support

Appointment type duration enforcement: Different appointment types (evaluation 90 min, follow-up 30 min, group class 60 min) automatically block appropriate schedule duration.

Provider-specific rules: Support therapist specialties, licensure restrictions, availability patterns, and caseload limits. New pediatric eval should only show pediatric-trained therapists; pelvic floor appointments only show certified providers.

Time-of-day restrictions: Enforce rules like “new evaluations only at 9 AM, 10:30 AM, 2 PM, and 3:30 PM” while allowing follow-ups throughout the day.

Concurrent appointment limits: Prevent overbooking shared resources (e.g., maximum 2 patients using aqua therapy pool simultaneously, maximum 3 patients in gym area at once).

Continuity preferences: When returning patients book, preferentially show their established therapist’s availability first while still allowing them to see other providers if needed.

Block times and breaks: Easy for staff to block therapist schedules for lunch, documentation time, meetings, or PTO—blocked times shouldn’t be visible to patients attempting to self-schedule.

Custom business rules: Flexibility to implement practice-specific rules (e.g., “no new evaluations on Fridays,” “Tuesday mornings reserved for post-surgical patients,” etc.).

Staff Scheduling Management

Multi-location support: Practices with multiple clinic locations need centralized scheduling view with location-specific provider assignments.

Drag-and-drop calendar: Staff should be able to manually schedule, reschedule, or move appointments with simple drag-and-drop interface.

Waitlist management: Capture patients who want appointments sooner than available; automatically notify them when earlier slots open due to cancellations.

Recurring appointment scheduling: For patients with standing weekly appointments, ability to schedule entire series at once rather than individually booking each visit.

Schedule templates: Save common scheduling patterns (e.g., “Monday/Wednesday/Friday at 2 PM for 8 weeks”) for efficient serial scheduling.

Override capability: Staff should be able to override rules when clinically justified (e.g., squeeze urgent patient into “full” schedule).

Color coding and filtering: Visual differentiation of appointment types, therapists, or special needs for at-a-glance schedule comprehension.

Patient Communication Integration

Automated reminders: Automatic email and SMS reminders 48 hours and 24 hours before appointments (reduces no-shows by 29%).

Rescheduling links: Reminder messages should include one-click links allowing patients to reschedule if needed, reducing phone calls.

Two-way messaging: Patients who need to communicate about appointments (“running 10 minutes late,” “need to bring spouse into session”) can message directly from scheduling interface.

Cancellation management: Patients can cancel appointments online (with appropriate notice period), automatically opening that slot for other patients.

Feedback collection: Automatic post-appointment survey links to gather patient satisfaction data for quality improvement.

Reporting and Analytics

Utilization tracking: Reports showing therapist schedule utilization (percentage of available time filled with appointments), identifying underutilized capacity.

No-show analysis: Track no-show rates by therapist, appointment type, time of day, and patient demographics to identify patterns and implement targeted interventions.

Self-booking adoption: Percentage of appointments booked online vs. phone, trending over time to measure patient adoption of self-scheduling.

Peak time identification: Visual heat maps showing busiest appointment times and days, informing staffing decisions.

Wait time metrics: Average number of days between appointment request and first available slot, by provider and appointment type.

Revenue impact: Calculate estimated revenue gained from reduced no-shows and improved schedule utilization.

Standalone vs. Integrated Scheduling: What Works for PT Practices

Physical therapy practices have two main options for online scheduling: standalone scheduling tools (Acuity, Calendly, Setmore) or integrated scheduling within a comprehensive practice management/EMR platform.

Standalone Scheduling Tools

How they work: Separate scheduling software (typically $10-50/month) that displays availability and allows online booking. Integrated with your EMR via API or manual data entry.

Advantages:

Quick to implement (can be set up in a day)
Often less expensive than comprehensive platforms
Familiar interface if you’ve used consumer scheduling apps
EMR-agnostic (works with any EMR or even paper charts)

Disadvantages:

Separate login: Staff must check standalone scheduling tool and EMR—no unified calendar view
Manual synchronization: Appointments booked online must be manually entered into EMR to create patient chart and clinical documentation
Duplicate data entry: Patient demographics entered at booking must be re-entered into EMR
No clinical context: Standalone tools don’t know patient history, insurance status, or outstanding balances—staff must verify these separately
Communication silos: Patient messages about scheduling are separate from clinical communications
Limited rule complexity: Many standalone tools can’t enforce complex PT scheduling rules (provider specialties, concurrent appointment limits, equipment resources)

Best for: Practices using very basic EMR systems without built-in scheduling, or practices wanting to test online booking before committing to full platform integration.

Integrated Scheduling (Within EMR/Practice Management)

How they work: Online scheduling is built into your EMR and practice management platform, sharing unified database with clinical documentation, billing, and patient portal.

Advantages:

Unified calendar: Staff see all appointments (phone-booked and self-booked) in one place
Automatic chart creation: Patient who books online automatically creates account in EMR with demographics, insurance, and appointment pre-populated
Clinical context: System knows if patient is established or new, has outstanding balance, or needs insurance reverification
Seamless workflow: From online booking → intake forms → appointment day check-in → clinical documentation → billing, all in one system
Comprehensive rule support: Integrated systems can enforce complex scheduling rules based on provider credentials, specializations, equipment availability, and clinical workflows
Unified communication: All patient messages (scheduling questions and clinical questions) flow through one portal
Better reporting: Scheduling analytics integrate with clinical and financial data for comprehensive practice insights

Disadvantages:

Platform commitment: Requires using full integrated EMR/practice management system
Implementation time: May take longer to set up than standalone tools
Cost: Typically part of comprehensive EMR subscription rather than standalone add-on

Best for: Practices ready to commit to comprehensive, integrated practice management platform that unifies scheduling, clinical documentation, billing, and patient communication.

The Integration Imperative

While standalone scheduling tools work for simple practices with basic needs, physical therapy’s complexity strongly favors integrated solutions. When scheduling software knows patient clinical history, insurance authorization status, previous therapist assignments, and outstanding balances, it can enforce appropriate rules and prevent scheduling problems before they happen.

Additionally, staff efficiency dramatically improves with unified systems. Research shows integrated practice management software cuts admin time by 30% and increases annual revenue 8-12% within the first year, primarily through improved workflow efficiency.

Implementation Best Practices: Rolling Out Self-Scheduling

Successfully implementing online self-scheduling requires more than just turning on a feature—it requires change management, patient education, and thoughtful rule configuration.

Phase 1: Configuration (Before Launch)

Define appointment types: Create clear appointment type definitions:

New Patient Evaluation (90 minutes)
Follow-Up Treatment (30 minutes)
Re-Evaluation (60 minutes)
Group Therapy (60 minutes, capacity-limited)

Set provider rules: Configure therapist specialties, availability patterns, and scheduling preferences. Be conservative initially—you can always open more availability later.

Establish time-of-day rules: If you want new evaluations only at specific times, configure these restrictions before launch to prevent booking issues.

Create buffer time: Build in short buffers between appointments (5-10 minutes) for documentation, equipment cleaning, and unexpected overruns.

Test extensively: Have staff and friends book test appointments across different scenarios to identify configuration problems before real patients encounter them.

Phase 2: Soft Launch (Existing Patients Only)

Enable for established patients first: Don’t announce publicly yet. Add online booking link to patient portal for existing patients only.

Monitor closely: Watch first 2-4 weeks of bookings for patterns, problems, and rule violations. Adjust configuration as needed.

Gather feedback: Survey patients who used online booking about their experience. What was easy? What was confusing?

Train staff: Ensure front desk and clinical staff understand how online booking works, how to view/modify online-booked appointments, and how to troubleshoot patient questions.

Phase 3: Public Launch

Update website: Add prominent “Book Online” button to homepage and contact page.

Update Google Business Profile: Add online booking link to your Google listing—many patients find you via Google search and want instant scheduling.

Email announcement: Send to existing patient database explaining new online booking option with simple instructions and link.

Social media: Announce on Facebook, Instagram, or other channels where your practice has presence.

Front desk script: When patients call to schedule, mention: “You know, we now offer online booking if you’d prefer that for future appointments. Would you like me to schedule you now, or would you like to try booking online?”

Signage: Place signs in waiting room and at checkout desk promoting online booking for future appointments.

Phase 4: Optimization (Ongoing)

Track adoption rate: Monitor percentage of appointments booked online vs. phone. Target 50-70% online booking within 6 months.

Identify barriers: If adoption is low, survey patients to understand why. Common barriers: didn’t know it existed, couldn’t find it on website, interface was confusing, preferred provider not shown as available.

Refine rules: Based on real-world booking patterns, adjust rules to better balance patient convenience with operational needs.

Expand availability: As patients demonstrate responsible use of self-booking, gradually expand what appointment types and times are available online.

Continuous improvement: Regularly review patient feedback and staff observations to identify and address friction points.

Common Concerns and How to Address Them

Practices often hesitate to implement online self-scheduling due to concerns about losing control or creating problems. Here’s how to address common worries:

“Patients will book inappropriate appointment types”

Solution: Clear appointment type descriptions help patients self-select correctly. For example:

“New Patient Evaluation: Choose this if you’ve never been seen at our clinic before or haven’t been here in over a year. We’ll conduct comprehensive assessment and create a treatment plan.”
“Follow-Up Treatment: Choose this if you’re currently under our care and continuing your treatment plan.”

For edge cases where patients book wrong type, front desk can call to clarify and reschedule if needed—but this happens rarely with clear descriptions.

“Patients will book times that don’t work for complex scheduling”

Solution: This is where robust rule configuration matters. If new evaluations should only be at 9 AM and 2 PM, configure system to only show those times for new patient appointments. Patients can only book what you make available.

“We’ll lose the personal touch and ability to screen patients”

Solution: Online booking doesn’t replace human interaction—it supplements it. Patients still complete intake forms where you gather important clinical information. Staff still conduct pre-appointment insurance verification calls when indicated. You’re simply shifting low-value phone scheduling work to automated system, freeing staff for higher-value patient interactions.

“What if patients book and don’t show up?”

Solution: Research shows online booking actually reduces no-shows by 29% compared to phone scheduling, likely because patients choose times that truly work for them rather than accepting whatever scheduler suggests. Automated reminders further reduce no-shows.

Additionally, online booking systems can implement no-show protections:

Require credit card on file for new patients (with cancellation policy disclosed)
Require advance payment for high no-show risk appointment types
Block patients with no-show history from online booking, requiring them to call

“Our schedule is too complex for automated booking”

Solution: Modern scheduling software specifically designed for healthcare can handle extensive rule complexity. The key is investing time in thoughtful configuration. Yes, PT scheduling is complex—but complexity can be codified into rules that software enforces consistently.

Start simple: enable online booking for follow-up appointments with established patients first. Once that works smoothly, expand to new patient evaluations with specific time slots. Gradually increase automation as you gain confidence.

“I want front desk to maintain control”

Solution: Staff always maintain override capability. Online booking shows available slots based on your rules, but staff can still manually book outside those parameters when clinically justified. Think of online booking as “staff augmentation” not “staff replacement.”

Proactive Chart: Integrated Scheduling Built for PT Workflows

At Proactive Chart, we’ve designed online patient scheduling specifically for physical therapy practices’ complex needs, integrated seamlessly with EMR, billing, and patient communication.

Our Scheduling Approach

24/7 online self-booking: Patients can schedule appointments anytime from any device—mobile-optimized interface requires no app download.

Complex rule support: Configure appointment types with different durations, provider specializations and availability, time-of-day restrictions, concurrent appointment limits, and custom business rules unique to your practice.

Intelligent provider matching: System considers therapist specialties, patient history (returning patients preferentially shown their established therapist), and caseload balancing when displaying available appointments.

Unified calendar: Staff see all appointments (self-booked and phone-booked) in one calendar view integrated with clinical documentation workflow. No separate scheduling tool to check.

Automatic chart creation: When patients self-book, they complete intake forms and insurance information, automatically creating their account in the EMR with all data pre-populated for appointment day.

Integrated reminders: Automatic email and SMS appointment reminders sent 48 hours and 24 hours before appointments, with one-click reschedule/cancel links to reduce phone calls.

Real-time availability: Our system prevents double-booking by instantly reflecting schedule changes across all users. When therapist blocks time or patient books, availability updates immediately.

Patient continuity: System remembers patient’s previous therapist and treatment times, defaulting to show those options first for convenient recurring scheduling.

Mobile staff access: Therapists and front desk staff can view/modify schedule from mobile devices, important for multi-location practices or staff working from home.

Comprehensive analytics: Track online booking adoption, no-show rates, therapist utilization, peak appointment times, and wait times for data-driven scheduling optimization.

Included in EMR subscription: No separate scheduling tool fee—online booking is included as core EMR functionality at no additional cost.

Why Integration Matters for PT Scheduling

When scheduling is divorced from clinical context, problems emerge:

Patients with outstanding balances book appointments they may not be able to pay for
Insurance authorization expirations aren’t flagged during booking, leading to appointment-day authorization scrambles
Patients inadvertently book with different therapist than their established provider because system doesn’t know their history
Equipment conflicts occur because scheduling tool doesn’t know what clinical interventions require shared resources

Integrated scheduling solves these problems by connecting appointment booking with clinical history, insurance status, provider relationships, and practice operations. The result is more appropriate scheduling, fewer appointment-day problems, and better patient experience.

The Bottom Line: Self-Scheduling Is Patient Expectation, Not Optional Feature

In 2025, online self-scheduling isn’t a competitive differentiator—it’s baseline expectation. Patients who can’t book instantly online may choose competitors who offer that convenience. 68% of patients actively prefer practices with online booking capability, and 70% prefer self-scheduling over calling.

For physical therapy practices, the benefits extend beyond patient satisfaction:

40-60% reduction in front desk phone call volume, reclaiming staff time for higher-value activities
29% reduction in no-show rates, improving schedule utilization and revenue
30% decrease in administrative time with integrated scheduling systems
Increased access by enabling appointment booking outside business hours when 40% of patients actually want to schedule

The key is choosing scheduling software sophisticated enough to handle physical therapy’s complexity—different appointment types, provider specializations, time-of-day restrictions, equipment constraints, and patient continuity preferences. Standalone consumer scheduling apps often fall short; integrated healthcare-specific scheduling within comprehensive EMR platforms provides the rule enforcement and clinical context PT practices need.

Ready to reduce front desk call volume while improving patient access? Visit ProactiveChart.com to explore how Proactive Chart’s integrated online scheduling handles physical therapy’s complex scheduling needs while delivering the modern self-booking experience patients expect—all included in our comprehensive, affordable EMR platform.

Your patients want to book online. Your front desk wants fewer phone calls. Your practice wants better schedule utilization. Give everyone what they want with intelligent, integrated self-scheduling.